Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

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Which payment methods are accepted in the Online Shop?

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How long will delivery take?

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How secure is shopping in the Online Shop? Is my data protected?

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What exactly happens after ordering?

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Do I receive an invoice for my order?

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Conatct

HELP!

Need help choosing which carrier is right for you? I am glad to help! There are a couple options: 

First check out this page for comparison videos, measurements and other information that may help you to choose.

If you still need some help please check out the Personalized Selection Assistance

For customer service issues please complete the form below or for urgent matters feel free to call me at (530)921-8855

I am in California (PST) 
Please keep in mind Frogmama is a one woman show:)lol And I work from home so there may be child sounds in the background if you call:)
**International customers please note- you are welcome to call, but I cannot call you back if you leave a message. So if I do not answer, please call again later, or feel free to email me.

I will try to answer all emails and return all voice mails within 24 hours. If it has been more then 48 hours and you haven’t received a response- please contact me again as I may not have gotten it.

Thanks!

** PLEASE MAKE SURE YOUR EMAIL ADDRESS IS CORRECT IF NOT WE CANNOT WRITE YOU BACK:)**